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Membership to our support and upgrade plans allow us to continue the fast paced development that is required to keep products ahead of industry standards. It also provides you with direct access to our experienced technical support reps who can serve as a low cost security blanket when you need them most!

 

Customer Care: Upgrade/Support Membership Pricing

**NOTE: Call for current pricing and availability. Ph: 818-859-7210, email: info@innersurf.com

If you are a current user, take advantage of our 10% discount for completing a success story. A little time can get you a lot of savings!

** ALL NEW **
3 Features to make this plan even more affordable;
  • Monthly phone calls from your own rep to make sure everything is going fine
  • Mailings and special offers and discounts just for CustomerCare members
  • Direct Connection to your PC for troubleshooting and diagnostics - when you need it the most!

    Product 1 Time Upgrade* Support for Year Upgrades/Support 1 year Subscription
    *RemoteDesk -Latest Version
    Proceed to detailed section
    *EDI-PAC/2000 -Latest Version
    EDI-PAC/2000 v5.5 $1295 Call for options n/a
    EDI-PAC/2000.SQL v5.5 $1495 Call for options n/a
    *Remote OE.Windows
    RemoteOE.W 5.5 $1295 Call for options n/a
    ACCFAX -Latest Version
    ACCFAX Call Call for options Call
    Remote Order Entry -Latest Version
    Remote O/E Host+1 remote (See Price Note#4) Call Call for options Call
    Remote Sites Call Incl.with Host Call
    EDI-PAC -Latest Version
    EDI-PAC (See Price Note#4) Call Call for options Call
    ACT! Quote/Order Add-on
    ACT! Contact Management Quote/Order System Call Call for options Call
    GoldMine Quote/Order System
    GoldMine Contact Management Quote/Order System Call Call for options Call
  • Pricing Notes:

    1. Prices do not include shipping or applicable taxes.
       
    2. All Windows products require the purchase of a CustomerCare plan.
       

    3. Any need to support prior than the current version is quoted separately
    4. Customer Care programs are a fraction of our actual costs. They are insurance policies that provide you with upgrades and PTFs for a period of one year, plus priority technical support for up to 4 hours per month. It is for support only and does not cover training or information available in the manual or on-line. Support time up to 4 hours carries a value of $750. Anything above 4 hours is billed at a discounted rate of $130/hour. Hours cannot be accumulated and carried forward. This is an insurance aspect for when you need help you get put through to a technical rep, versus waiting for an e-mail response.
       
    5. DOS products are becoming very costly to support, special staff knowledgeable in just those products must be employed. Where it specifies CALL, there is an individual release price depending on the effort expended to upgrade and the number of users still on that platform. Where it specifies custom this means each customers upgrade requirements will be quoted separately.
       
    6. If you have registered the product within 30 days of a new release, you are entitled to that new release for FREE. We will see your registration and flag it in your account to issue it to you upon request. In some cases we may require you fax us a copy of the original invoice as proof of purchase.
       
    7. The prices quoted for upgrades and support are applicable when upgrading from the prior version only. Add $200 per version back for DOS, and $300 per version back for Windows to the costs listed. If you have any questions about previous versions, or you need help in locating your version, just call, fax or e-mail us at info@innersurf.com.
       
    8. We provide support on all our products for 30 days, free of charge, via E-MAIL ONLY. Response times are not guaranteed. Priority support is given to members of our above "Customer Care" programs first.
       
    9. Call for Customer Care Plans available
       
    10. Prices are subject to change without notice, contact Bravo Software Group to confirm pricing.
       
    11. The prices quoted are suggested retail in US dollars.
       
    12. Support and upgrade purchases are non-refundable. Once an upgrade and support is purchased, it cannot be returned for any reason.
       
    13. Customers with multiple licenses or remote locationsare required to purchase the full customer care plan since the upgrade will be applied to more than PC/Company. In addition, the above prices may not be applicable for customers with multiple Remote OE Client or RemoteDesk Client licenses. Contact us for applicable pricing in your case.
       
    14. To Order: Call 818-859-7210, or email info@innersurf.com

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